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Phoenix Group collaborates with TCS COINTM and FinTech Scotland to drive forward innovation in customer engagement and financial well-being

Phoenix Group, the UK’s largest long terms savings and retirement business, has launched a new Innovation Forum that will look to use the latest FinTech innovation to build greater engagement and support the well-being of its customers, driving forward greater financial inclusion.

In collaboration with TCS’ Co-Innovation Network (TCS COINTM) innovation ecosystem and FinTech Scotland, the Phoenix Innovation Forum will invite FinTech enterprises and entrepreneurs to explore partnership opportunities that will introduce innovative thinking and new ways of working. Phoenix will be looking to work with FinTech firms who share a passion for improving financial wellbeing, with a focus on making a genuine positive impact on customers’ lives on their journey to and through retirement.

Phoenix Group’s purpose is to “help people secure a life of possibilities” and as part of this, it is committed to building greater financial literacy and inclusion. Phoenix looks to engage with its customers throughout the different stages of their life, providing the right products and support, at the right time, to help them make the right choices.

The Phoenix Innovation Forum will give FinTech enterprises and entrepreneurs the opportunity to design, refine and present innovative solutions to senior leaders across PhoenixGroup. The initial focus will be on two key engagement themes:

  • Curiosity – Using creative tools and interactions to spark increased levels of curiosity about saving and financial planning, which can help to nurture greater learning, especially in the area of planning for retirement.
  • Gamification – Using ‘gamification’ tools and rewards which are interactive to encourage greater engagement in digital channels, by creating an immersive approach and demonstrating to customers the value of saving and investing for the future.

Phoenix’s Managing Director – Pensions and Savings, Colin Williams, said:

“This is a great opportunity for Phoenix to connect key decision makers within our organisation with innovative enterprises. We are looking to fuel creativity and come up with new solutions which really support our customers and build greater engagement and financial inclusion which is important to our Group’s social purpose and part of our long term sustainability strategy. We are looking to deliver forward-thinking propositions and to be at the forefront in developing innovative solutions, working in collaboration with TCS COIN and the FinTech Scotland community.”  

Nicola Anderson, Chief Executive of FinTech Scotland commented:

“We are delighted to support the Phoenix Innovation Forum which is a further example of the valuable role FinTech innovation can play in improving customers’ financial engagement and well-being. Phoenix’s commitment to innovation to support its large customer base and its partnership approach will attract significant interest from FinTech entrepreneurs who share their ambition of helping customers more effectively engage with savings and investments.”

Vivekanand Ramgopal, Global Head – TCS BFSI Products and Platforms, commented: 

“Enterprises are looking to form collaborative, purpose-driven ecosystems to launch innovative new offerings that deepen customer relationships and drive growth. To succeed, they need an extensible, open API-based, future-ready digital core like the TCS platform that powers Phoenix Group’s operations. That agile digital foundation is now enabling our two organisations to co-innovate around client analytics and customer experiences at our Innovation Lab in Edinburgh. We are delighted to expand this partnership with the Innovation Forum, and bring in partners from our extended innovation ecosystem, the TCS COIN, to innovate at scale and at speed.”

The initiative will provide the opportunity for FinTech innovators to develop a potential formal partnership with Phoenix Group to build solutions which will not just benefit Phoenix’s customers, but will contribute to innovation for wider society. FinTech firms looking to be part of the Phoenix Innovation Forum will be able to register their interest in participating via a dedicated page on FinTech Scotland’s website.

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Opening up Scotland’s scaleup conversation

Now that the Scottish Government has published the ambitious National Strategy for Economic Transformation it is time for all stakeholders to work together to turn ambitions into action. When confronted by a challenge most of us are hardwired to act quickly, now might be the moment, however, to actually pause, listen and reflect on what is needed if Scotland really wants an economy that will deliver on a triple bottom line.  

One of the most important set of voices we must hear is that of the leaders of the scaling  firms which will be the powerhouse of future economic transformation in Scotland. It is these businesses that will do the heavy lifting, translating policy into performance, innovating to create net zero solutions, opening opportunities to build a just and equal society. The leaders of these firms are, however, busy people, they work in many diverse sectors, they are located across all parts of Scotland. 

By running a series of Discovery workshops with 50 leaders from these scaling firms and their support ecosystems, we have made this task of listening easy. A summary report that communicates the significance of these businesses and the needs of their founders and leaders has just been published through the Scotland Can Do initiative.

It is clear that the scaleup agenda must be prioritised in Scotland to deliver improved access to talent, markets, investment and know-how. The report details how those doing the heavy lifting want to see this happen. To deliver real change this won’t be about pursuing business as usual, everybody in the support ecosystem needs to acknowledge a step change is needed. Colleges & Universities need to deliver on the real skills needs of scaling firms: Why does no Scottish University have a Professor of Sales? Why is there such a gap in digital skills within the Scottish workforce? Networks of peer-to-peer learning are needed, scaling firms are at the cutting edge of whatever they are doing, they want advice and insights from near peers, those who have just tackled a similar challenge, but does current signposting and networking support this? Collaboration across silos is needed, over compartmentalising a relatively small economy doesn’t open up Scotland’s cross-sector innovation potential. Scotland’s takes a relatively public sector heavy approach, is this significant investment of taxpayer’s money acting as a catalyst by procuring in innovative ways? Is everybody in the ecosystem working to build a clear brand in the minds of potential investors who are increasingly located outside Scotland? 

If Scotland listens carefully to these voices, it has an opportunity to develop actions that will really deliver on the ambitions of the National Strategy for Economic Transformation. Take 20 minutes out of your day to read the report and reflect on the voices of scaling firms before you suggest an action that might seem logical but simply promotes the status quo.  

Read the full Scaleup Report here.

Want to learn a bit more about about the report or submit any feedback? We would love to hear from you. Contact us: hello@cando.scot

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Raising Partners Live: Funding in Focus – Hybrid Conference set to empower start-up industry with inclusivity and incredible opportunities

Raising Partners Live: Funding in Focus, the latest hybrid conference, is coming to Glasgow next week, which gives young businesses the ability to pitch their companies to the panel of VC’s and gain invaluable feedback. The day-long conference commences on Tuesday 10th May and will focus on everything that’s needed when it comes to raising investment. With limited free tickets available, attendees will hear from an array of world-class speakers, take part in practical workshops, meet investors, and even have the chance to pitch business ideas to the professionals.

Founded in 2017, Raising Partners was created to bring a much-needed specialism to the notoriously hard to crack investment world. Raising Partners offers first-class support and investment through strategy series and angel investment syndicates. As experts in early-stage investment, Raising Partners collaborates with clients to establish a solid investment strategy. This support also gives clients the opportunity to be introduced to relevant investors and gives them the confidence to execute funding campaigns successfully. The work of Raising Partners creates a level playing field for businesses, from Pre-seeds to Series- B, by de-mystifying the investment landscape.

Raising Partners Live: Funding in Focus will allow Entrepreneurs to gain essential skills to raise their next round of funding and learn from founders as they share their fundraising success stories and here from an investor panel, including Edward Keelan (Investment Principal of Octopus Ventures), Avent Bezuidenhout (Head of Investment of Earth Capital) and Julien Callede (Co-Founder of Made.com). Attendees will also get the chance to meet with fellow entrepreneurs and investors, which is an excellent opportunity to share ideas, connect and gain confidence in the environment.

Creating inclusive spaces for entrepreneurs, start-ups, and scale-ups, is such an integral role in maintaining and nourishing the entrepreneurial ecosystem. Opportunities such as Raising Partners Live: Funding in Focus, is also a huge building block for Scottish businesses, as they can change the entire trajectory of the companies. 

Managing Director of Raising Partners, Helena Murphy, says:

Raising Partners Live is the event I wish had existed for me when I first raised investment for my ecommerce business 10 years ago. I’m thrilled to be able to bring together a room of world-class investors, experts and entrepreneurs to deliver inspiring, practical and action-orientated content in my home city of Glasgow. 

Ticket holders will be able to attend the event online or in person, and will have the choice of participating either workshops or watching online bonus sessions which will include:

  • 3 Fundamentals of Getting Investor Ready
  • A Practical Guide to Raising Your Seed Round
  • Raising your Next £1m+ from a VC
  • From Seed to Series A – A Tactical Guide.

Raising Partners Live: Funding in Focus takes place on Tuesday 10th May, from 09:15-17:00 at the Technology and Innovation Centre in Glasgow.

To find out more about the Raising Partners Live: Funding in Focus conference, and to secure your ticket, visit their site.